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The player from Australia faced difficulties withdrawing $12,000 in winnings due to multiple rejections of submitted verification documents. Despite providing clear photos of bank cards, ID, and bills as requested, the casino continued to reject the withdrawal. We attempted to gather more information from the player to understand the situation better. However, due to the player’s lack of response to our inquiries, the complaint was rejected. The player from Ontario had submitted a withdrawal request less than two weeks before contacting us. The player reported issues with document verification, stating that the casino required specific documents that had already been provided.
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